Privacy policy

[to be completed] ([to be completed]), [to be completed]. Contact for personal data: [to be completed].

• Account: name, phone number, email, profile picture, password (stored encrypted) and payment PIN.
• Bookings and payments: Offers booked, amounts, transaction references, Soutra-Pay wallet history. Card data is processed by our payment providers and not stored by Soutra-Playce.
• Identity verification (KYC): ID documents and proofs provided for withdrawals or the partner space.
• Location: approximate or precise position, only if you allow it, to show nearby places.
• Content: reviews, photos, comments, messages, stories and posts.
• Assistant and AI search: the questions you type or dictate.
• Device and usage: notification token, chosen language, technical security logs.

• Providing the service (account, booking, payment, tickets, support) — performance of the contract.
• Security, fraud and money-laundering prevention, identity verification — legal obligations and legitimate interest.
• Service notifications (confirmations, reminders, payments) — performance of the contract; promotional notifications — your consent, changeable at any time in preferences.
• Improving the platform and statistics — legitimate interest.
• Geolocation — your consent (can be disabled in your phone settings).

Your data is accessible to authorised staff and to our providers, as far as necessary:

• Hosting and database: Supabase; website hosting: Vercel.
• Payment: GeniusPay, Paystack and Mobile Money/card operators.
• Maps: Mapbox. Notifications: mobile OS notification services (Expo, Apple, Google) and email delivery.
• AI assistant: a language-model provider (Anthropic) receives the questions you ask the assistant.
• Partners: the Organiser or venue of your booking receives the information needed to fulfil it (name, contact, participants).

We do not sell your personal data.

[to be validated] Some providers are located outside Côte d’Ivoire. These transfers are governed in accordance with applicable regulations (authorisation or declaration with the data protection authority, contractual clauses).

[to be defined] Account data is kept while the account is active, then deleted or anonymised within [x] months. Transaction data is kept for [x] years to meet accounting and anti-fraud obligations. KYC documents are kept for [x] years after the end of the relationship.

Under Law no. 2013-450 of 19 June 2013 on the protection of personal data [to be validated], you have the right to access, rectify, object to and delete your data, and to withdraw your consent. Write to us at [to be completed]; we reply within a reasonable time [period to be defined].

You may also contact the Telecommunications/ICT Regulatory Authority of Côte d’Ivoire (ARTCI) [to be validated], the personal data protection authority.

Communications are encrypted (HTTPS), data access is restricted by database-level security rules, and sensitive operations are protected (PIN, optional biometrics). No system is infallible: report any anomaly to [to be completed].

We use your browser or phone storage to keep you signed in and remember your language and some preferences. These items are necessary for the service to work. [to be validated: add any analytics tools]

[to be validated] The service is intended for adults or, for minors, under the responsibility of a legal guardian.

This policy may change; the update date is shown at the top of the page. You will be informed of material changes.